O2 broadband sucks
Update: Read my latest post "O2 broadband finally comes through"
Warning: Rant ahead
It's been almost 7 months since I wrote "Moving from Talk Talk to O2 broadband" and we finally got connected via O2 broadband in July last year.Read my O2 broadband review.
I have since then regretted moving from Talk Talk. We were unhappy with Talk Talk's low connection speeds but we later found out that O2 is far worse. Talk Talk's connection did get better in the end but by then we had already decided to jump ship to O2.
We moved to O2 because of the good customer reviews and I have no idea who these idiots were. Now we are paying more for a lousy service.
Download speeds are no where near the promised 8 mps ( though they did mention that it is subject to location). We are still stuck with download speeds of around 4mps and upload speeds lower than 1mps (worse than Talk Talk) and get cut off all the time. I can't even have a decent conversation on Skype anymore.
They boast that their customer service staff are all based in the UK and calls are free.
Who cares!
I don't mind if the customer staff is somewhere in India or Timbuktu as long as they solve my problems. Called the O2 technical support twice - the latest was last Saturday. After being on line with 2 different guys for nearly 45 minutes they couldn't solve anything and said that they will have the line analyst have a look at our line. They promised to call back within 24 hours and I am still waiting.
So far I have tried 3 broadband service providers in the UK - AOL, Talk Talk and now O2 and none of them have delivered what they promised. Forget about customer satisfaction.
To say I am unhappy with O2's service would be an understatement. Can't wait for our contract to end and jump to another broadband service provider but the question is "which one?" I don't know if the problem is poorly managed servers or just poor management in general, but I cannot wait until this nightmare is over.
Warning: Rant ahead
It's been almost 7 months since I wrote "Moving from Talk Talk to O2 broadband" and we finally got connected via O2 broadband in July last year.Read my O2 broadband review.
I have since then regretted moving from Talk Talk. We were unhappy with Talk Talk's low connection speeds but we later found out that O2 is far worse. Talk Talk's connection did get better in the end but by then we had already decided to jump ship to O2.
We moved to O2 because of the good customer reviews and I have no idea who these idiots were. Now we are paying more for a lousy service.
Download speeds are no where near the promised 8 mps ( though they did mention that it is subject to location). We are still stuck with download speeds of around 4mps and upload speeds lower than 1mps (worse than Talk Talk) and get cut off all the time. I can't even have a decent conversation on Skype anymore.
They boast that their customer service staff are all based in the UK and calls are free.
Who cares!
I don't mind if the customer staff is somewhere in India or Timbuktu as long as they solve my problems. Called the O2 technical support twice - the latest was last Saturday. After being on line with 2 different guys for nearly 45 minutes they couldn't solve anything and said that they will have the line analyst have a look at our line. They promised to call back within 24 hours and I am still waiting.
So far I have tried 3 broadband service providers in the UK - AOL, Talk Talk and now O2 and none of them have delivered what they promised. Forget about customer satisfaction.
To say I am unhappy with O2's service would be an understatement. Can't wait for our contract to end and jump to another broadband service provider but the question is "which one?" I don't know if the problem is poorly managed servers or just poor management in general, but I cannot wait until this nightmare is over.
Comments
I to are currently having problems with o2 and they dont give a sh*t, I live in a brand new house with a new line.
This has been an on-going problem for one year.
What's the point in false adversing saying up to 8Mbit when my line can handle it and limiting it down?
UK Bandwidth actually sucks!
It really would be awesome to get real high speed broadband one day. The Seacomm underseas cable and upgrading of local ADSL hardware by Telkom should give us some proper internet speed real soon!
Well, when I was working for an outsourced support for an ISP for US, I never experienced someone calling us just to tell us that the service is great, I always get complains. Which means that there is no perfect service.
Furthermore, if the government REALLY wanted to push the "connected economy" agenda, they would amend the law to allow victims who do not receive the service that was advertised to sue the organisation responsible. If an organisation advertises up to 20Mb broadband, but they KNOW they will only allow 1Mb, (at chosen times) then they should be in breach of contract, and therefore liable. If this were the case, then they would NOT waste millions of pounds on bandwidth limiting and throttling technology, they would invest in additional bandwidth.