I take back whatever I said about O2 in the past (read here).
Flashback a couple of weeks:
We had speeds of around 2Mbps and we were thinking of changing providers after staying with O2 since 2009. Then suddenly one fine day we got disconnected for a whole day and when we finally got reconnected, the speeds were at a snails pace - then the service became intermittent going on and off. I complained to the O2 customer service several times, and it seemed to work for a while then the connection would go bad again. I have to say they were really patient and trying out various things but it didn't seem to work. Finally one day, one of their people called me to say that the problem might be with the line and to connect my line provider (which happens to be BT) to check it out. I had been having crackling noises on the phone for a long time and had assumed that it was normal. Called up BT and their customer service tried their best to help me as well but apparently the line test came out OK. They offered to send their engineers but I would have to pay if there was something wrong.
I had finally made up my mind to shift to Virgin and get rid of both BT and O2 when the O2 people called me up last week to say that they would like to send an engineer to check our line.
Today:
The guy came today - he was from the BT outreach service and he found out that there was indeed something wrong with the line. He changed the line and sockets and I finally have speeds more than 1Mbps. Nowhere near the advertised (Maximum) speeds of 20Mbps but I am not complaining, I am too happy to get connected without getting cut off every few minutes.
Flashback a couple of weeks:
We had speeds of around 2Mbps and we were thinking of changing providers after staying with O2 since 2009. Then suddenly one fine day we got disconnected for a whole day and when we finally got reconnected, the speeds were at a snails pace - then the service became intermittent going on and off. I complained to the O2 customer service several times, and it seemed to work for a while then the connection would go bad again. I have to say they were really patient and trying out various things but it didn't seem to work. Finally one day, one of their people called me to say that the problem might be with the line and to connect my line provider (which happens to be BT) to check it out. I had been having crackling noises on the phone for a long time and had assumed that it was normal. Called up BT and their customer service tried their best to help me as well but apparently the line test came out OK. They offered to send their engineers but I would have to pay if there was something wrong.
I had finally made up my mind to shift to Virgin and get rid of both BT and O2 when the O2 people called me up last week to say that they would like to send an engineer to check our line.
Today:
The guy came today - he was from the BT outreach service and he found out that there was indeed something wrong with the line. He changed the line and sockets and I finally have speeds more than 1Mbps. Nowhere near the advertised (Maximum) speeds of 20Mbps but I am not complaining, I am too happy to get connected without getting cut off every few minutes.
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