Update: Read my latest post "O2 broadband finally comes through"
Warning: Rant ahead
It's been almost 7 months since I wrote "Moving from Talk Talk to O2 broadband" and we finally got connected via O2 broadband in July last year.Read my O2 broadband review.
I have since then regretted moving from Talk Talk. We were unhappy with Talk Talk's low connection speeds but we later found out that O2 is far worse. Talk Talk's connection did get better in the end but by then we had already decided to jump ship to O2.
We moved to O2 because of the good customer reviews and I have no idea who these idiots were. Now we are paying more for a lousy service.
Download speeds are no where near the promised 8 mps ( though they did mention that it is subject to location). We are still stuck with download speeds of around 4mps and upload speeds lower than 1mps (worse than Talk Talk) and get cut off all the time. I can't even have a decent conversation on Skype anymore.
They boast that their customer service staff are all based in the UK and calls are free.
I don't mind if the customer staff is somewhere in India or Timbuktu as long as they solve my problems. Called the O2 technical support twice - the latest was last Saturday. After being on line with 2 different guys for nearly 45 minutes they couldn't solve anything and said that they will have the line analyst have a look at our line. They promised to call back within 24 hours and I am still waiting.
So far I have tried 3 broadband service providers in the UK - AOL, Talk Talk and now O2 and none of them have delivered what they promised. Forget about customer satisfaction.
To say I am unhappy with O2's service would be an understatement. Can't wait for our contract to end and jump to another broadband service provider but the question is "which one?" I don't know if the problem is poorly managed servers or just poor management in general, but I cannot wait until this nightmare is over.