16 Oct 2009

Reply from Amazon.co.uk Customer Services about the Wii

I wrote to the Amazon.co.uk Customer Services regarding the missing games. Please refer to my previous post: 'Unpacking the Nintendo Wii'.


Hi,
I just bought the Nintendo Wii Console with Wii Sports + Wii Sports Resort and Motion Plus Controller (Wii) for £179.99. The console has already arrived and we are really happy with Amazon.co.uk's service.

I only realised that the two free games (as offered on your site) were missing. I had chosen FIFA 10 (Wii) by Electronic Arts and Star Wars: The Clone Wars - Republic Heroes (Wii) by Activision. However, I had not paid attention when I checked out and realise that they was not on my receipt as well.

Do I still get these games or do I have to pay extra?

Hoping to hear from you soon.
Thanks and regards,

I got a prompt reply back from Amazon.co.uk Customer Services today:

Thank you for contacting Amazon.co.uk.

We are sorry to hear of the difficulty you experienced with this offer. We do have the following offer available on the website; Nintendo Wii Console with Wii Sports + Wii Sports Resort and Motion Plus Controller (Wii) and Fifa 10 and Star Wars: The Clone Wars - Republic Heroes for £239.97

I have investigated your order and found that as you did not follow the steps associated with the offer, your order did not qualify for it. In order to avail of this offer, you needed to add both Fifa 10 and Star wars: The Clone Wars to your basket.

You are welcome to return the item in accordance with our 30-day returns guarantee. Please visit our Returns Support Centre to be guided through our full policy and to obtain a printable personalised return label.....

No! I don't want to return the console. I am really happy with it and I don't really need the other two games. All I am interested to know is whether I can still get the "two selected games" for free.

Have already sent them an email clarifying my question and eagerly waiting for a reply. Even though it was my fault, it would be nice if they could send me two games (after all it was part of the offer).

No comments:

LinkWithin

Blog Widget by LinkWithin
ss_blog_claim=fbbacd0a42859c5cdf3e1ee966f1c931